Possible Cause: Failure of door release mechanism or spring
Workaround: Ensure that the unit is powered up correctly, as the door will not open via pin access when the unit is powered down. Using the master key, attempt to open the unit via the door mechanism override on the base of the unit. If door continues to fail to open, and there are no clear blockages, then there may be a failure with the spring or solenoid, thus requiring the unit to be returned.
Possible Cause: Door striker out of position
Workaround: Using a hex key, loosen the bolts within the plastic housing and adjusting the position of the striker to the correct position to avoid catching the main body of the cabinet. *Use a visual test before fully closing the door, as adjsting the striker too much may result in the unit continuing to fail to open.
