FAQs

Please click below for answers to the most common questions about Traka21.

General

How many users can use Traka21?

The maximum number of Traka21 users is 1,000 per system.

What happens when someone leaves the door open?

After 60 seconds the audible alarm activates. The system requests that the door is closed and all keys stay locked in position until a PIN code is entered.

Who can change the PIN code? Can I see when the user changes his/her PIN code?

Every user can change their PIN code after they have logged in.

What if a user forgets their PIN code?

Admin users can recover PIN numbers through the administration menu. If an admin user has forgotten their PIN code, they must contact their distributor to obtain a temporary access code.

How much information can Traka21 save about keys activities?

The system can save up to 250,000 events

How can I power Traka21?

The device should be connected to an electricity supply. An optional battery backup will maintain the system in the event of power interruptions (a fully charged battery can work up to 12 hours).

What will happen with Traka21’s system during power failure?

If system is connected to an electricity supply the door will lock. If the optional backup battery is powering the system it will carry on working for up to 12 hours.

What is the weight of the Traka21?

Traka21 with iFobs (without keys or optional battery) is 3.94Kg. Optional battery is an additional 0.63 Kg

What material is the Traka21 made from?

The outer case is extruded aluminium (making it very strong and light), the inner sections are moulded ABS plastic, again light and durable. The iFobs are also ABS plastic with an embedded RFID chip.

What is the standard colour offered?

White

What if I lose my override keys?

You can order replacement override keys from your local Traka21 distributor. Please see the video below for instructions on how to find your override key number.

Operation

Can I book the key for a determined day or hour?

No, Traka21 cannot offer this option. Please contact us and we will help you choose the best solution, which suits your needs.

Can I check who has the particular key right now?

Yes. You can do it using the screen on the panel. When you choose the search option you will see current information about all keys. If a key is not in the cabinet you can check who has it, or if it is in place you will see who was the last user.

Who can add new users?

New users can be added by the administrator of the system. They can also grant or deny administrator rights to other users. Every system has to have at least one administrator.

Can I check if someone tried to take a key to which he/she does not have access?

No. Traka21 cannot offer this option. Please contact us and we will help you choose the best solution which suits your needs.

Can I give users key access only during working hours?

No. Traka21 cannot offer this option. Please contact us and we will help you choose the best solution which suits your needs.

Can I give a user key access only for a pre-determined time?

No. Traka21 cannot offer this solution. Please contact us and we will help you choose the best solution which suits your needs.

How do I know where to return the key?

After entering your PIN code and opening the door, you will see an amber light which indicates the return position.

What if I return the key into the wrong position?

If a key is returned to the wrong position, it will be highlighted by a red LED and the correct position will highlighted in green. The touchscreen will display the same information.

When will an audible alarm activate?

The alarm will activate in the following situations:

  • Someone leaves the door open
  • If an impact or shock is detected
  • Someone tries to break into the system
Does the user know to which keys he/she has access?

Yes. The key positions display two colours. Green LEDs indicate those keys to which this user has access. The user cannot remove keys highlighted by the red LEDs which continue to remain locked in place.

Reporting

Do I need a network connection or PC to use Traka21 or check key activity reports?

No. Traka21 is a stand-alone Plug & Play solution with advanced RFID technology so requirement for network connection or PC is not necessary. You can view all reports directly on the touch screen.

Do I need an application or computer programme to check key activity reports?

No. You can check all reports using the touch screen. However if you wish to format the reports or customise them then the data can be exported in Excel format for manipulation on your computer.

Common Fault Resolutions

Unit will not power up

Possible Cause: Faulty power cable, flat back up battery

Workaround: Ensure that the power supply is correctly connected to the unit and that the adaptor plug is also correctly connected. If operating on the optional back up battery, the battery may have lost its charge. Ensure that a charged battery is inserted into the unit and the power cables are connected correctly.

Door will not open

Possible Cause: Failure of door release mechanism or spring

Workaround: Ensure that the unit is powered up correctly, as the door will not open via pin access when the unit is powered down. Using the master key, attempt to open the unit via the door mechanism override on the base of the unit. If door continues to fail to open, and there are no clear blockages, then there may be a failure with the spring or solenoid, thus requiring the unit to be returned.

Possible Cause: Door striker out of position

Workaround: Using a hex key, loosen the bolts within the plastic housing and adjusting the position of the striker to the correct position to avoid catching the main body of the cabinet. *Use a visual test before fully closing the door, as adjsting the striker too much may result in the unit continuing to fail to open.

Traka21 Door Striker

Screen blank

Possible Cause: Broken screen, unit failed to power up

Workaround: Attempt to enter your pin where the pin number keys on the screen would be. If the unit is producing the key sounds, then the screen may be damaged, requiring the unit to be returned. If there is no sound, ensure that the power supply (mains or back-up) is correctly connected to the unit and that the adaptor plug is also correctly connected.

Unit frozen

Possible Cause: Software glitch

Workaround: Power down the unit and attempt to power back up. Glitches may reset upon system power up. Ensure that the unit is running on the most recent version of the software, which can be downloaded here. If glitch persists, then the unit must be returned.

iFob Failure

Possible Cause: Faulty RFID tag within the fob or failure of the circuit board

Workaround: Place the iFob in question into another blank slot in the unit. If the fob isn’t recognised, then it may be a fault with the RFID chip within the fob, however, if it is recognised, then it could be fault on the circuit board. Attempt to place a working iFob within the slot in question to determine the final cause. If the iFob is not recognised, the unit will need to be returned.

Door won’t close

Possible Cause: Override mechanism left in open position, key bunches blocking door, failure of locking mechanism

Workaround: Ensure that the door override mechanism is in the closed position, and that none of the key bunches within the unit or any exterior item is blocking the door from closing fully.

USB not recognised

Possible Cause: USB drives not recognised by system

Workaround: Several options avialable

  • Memory stick should be FAT formatted for use in a Traka21
  • Larger capacity memory sticks (>8GB) may take 10 seconds or more to appear
  • Plug USB it into a desktop PC and see if the PC reports that the memory stick needs ‘Scanning and Fixing’ – it may have corrupt contents
  • Format the memory stick in a Windows PC and retrying in the Traka21 (note that this is a more advanced fix requiring experience of formatting a disk and erasing its contents)
  • If the memory stick contains a large number of files and folders, clear the memory stick and using it in the Traka21
  • Although a standard IT response, turn the unit off and back on again. If the USB driver has ‘hung’, then this may restart it and allow communication with the memory stick
  • Another memory stick, preferably a different type could be tried in the unit

A downloadable version of these Common Fault Resolutions can be found on the downloads page.